Shipping Restrictions

Some destinations and some delivery methods cannot be used for these products. This page lists the limits that apply, so that an order is not placed only to be cancelled later.

Domestic delivery only

We ship to addresses inside the United States. We do not ship internationally, and we do not ship to freight forwarding addresses, parcel lockers used as a forwarding point, or mail-drop services whose purpose is to relay a parcel out of the country. An order placed with a forwarding address is cancelled and refunded.

Destinations we cannot serve

A small number of destinations restrict the sale or delivery of adult products, or restrict the carrier services that can be used. Where an address falls under such a restriction, checkout may accept the order and the order will then be cancelled and refunded in full, with an explanation by email. The current list of restricted destinations depends on state and local rules and on carrier coverage; the operator must confirm the applicable restrictions before this store accepts live orders.

Adult signature, no exceptions

Every parcel travels on an adult-signature service. Unsigned delivery, leave-at-door, mailbox delivery and drop-off with a neighbour are all unavailable, because they cannot satisfy the age rule. Post office boxes are not served by the signature service we use, so delivery requires a street address where somebody aged 18 or over can sign.

Forwarding, resale and export

Orders must be for personal use and must not be forwarded, exported or resold. We may cancel an order where a delivery pattern suggests a resale operation, where several orders are routed to one address in a short period, or where a payment method and a delivery address do not match in a way we cannot verify. A cancelled order is refunded in full.

Packing, batteries and carrier rules

Devices contain lithium-ion cells, which are carried under carrier rules for small batteries. Cells are shipped inside the product, protected against short circuit, and packed to the carrier’s instruction. Items may not travel by certain express services as a result. If a carrier rejects a parcel for a battery reason, we re-send the order on a service that accepts it rather than pass the problem to you.

If an order is cancelled on these grounds

You will receive an email naming the reason, and the refund is issued to the original payment method as soon as the cancellation is processed. If you think the restriction was applied in error, reply to that email and we will look at the address again.

Contact

Email [email protected] or call +1 212 555 0142. Both routes reach the same support desk, and messages are answered on business days.