Age Verification Policy

DUSKMELLOW sells adult products, and the age rule is enforced at two points: when the order is placed, and when the parcel is handed over. This page explains both checks and what happens if one fails.

Who may order

Only adults aged 18 or over may order from this store. There is no exception for gifts, and no one may order on behalf of a minor. If you are under 18, please leave the site.

The check at checkout

Before an order can be completed, the checkout asks you to confirm that you are 18 or older. That confirmation is recorded with a timestamp against the order so that a cancellation or a delivery query can be answered later. The storefront also displays an age notice on entry, and the confirmation is remembered for a limited period so that browsing is not interrupted on every page.

The check at the door

Every parcel is sent on an adult-signature service. The carrier will not leave a parcel at the door, in a mailbox or with a neighbour, and will not hand it to anyone who appears to be under 18. The carrier may ask for photo identification as well as a signature. If no eligible adult is present, the parcel goes back for another attempt or is held at a local depot for collection, where the same identification requirement applies.

If a check fails

Where an age confirmation is refused, contradicted or cannot be completed, the order is cancelled, the item is not dispatched and the payment authorisation is released. If an order has already been dispatched when a problem comes to light, the carrier is instructed to return the parcel, and a refund is issued once it is back with us, minus the shipping cost where the carrier has already been paid.

Why we cannot make exceptions

Adult retail carries an age obligation, and it applies to every order regardless of the reason for purchase. We cannot accept a signed note, a promise or a photograph of an identification document as a substitute for an adult signature at the door, and we cannot mark a parcel for delivery without a signature.

Data and privacy

Only the fact that the age gate was passed is stored against an order, together with the time it happened. Identity documents are not collected or stored by us. The carrier carries out its own identification check at the door under its own policy. Our handling of personal information is described in the privacy notice.

Reporting a problem

If you believe a minor has placed an order, contact support immediately with whatever order details you have. We will cancel the order and stop the dispatch where it is still possible to do so, and we will confirm the cancellation in writing.

Contact

Email [email protected] or call +1 212 555 0142. Both routes reach the same support desk, and messages are answered on business days.