Material Safety

This page explains how materials are described on this site, what the common terms mean, and how to clean and store a piece so that its surface stays in good condition. It is general product information, not medical advice.

How we describe materials

Each listing names the surface that meets skin and the chassis underneath it. Where a material is described as body-safe silicone, that phrase is used as a general description of a material class widely used in adult products because it is non-porous, smooth and easy to clean. Where a material is described as medical-grade, the term is used in the same general, descriptive sense. Neither phrase is a claim that a specific certificate, standard or approval has been issued for an individual item, and no such certification is asserted here.

Phthalate-free wording

Listings that state phthalate-free do so on the basis of the material class and the supplier declaration available to the operator. It describes what has been selected, not a laboratory result for a particular unit. If you need a written declaration for a specific item, ask support and we will tell you what the operator holds and what is still outstanding.

Silicone, ABS, and how surfaces differ

Silicone is flexible, non-porous and tolerant of warm water. ABS is a rigid plastic used for internal frames and handles, and it is usually covered by a silicone layer where it meets skin. A removable sleeve is easier to clean than a fixed surface because the two parts can be washed and dried separately. Seams, joins and charging port covers are the places where water and residue collect, so they deserve the most attention during cleaning.

Cleaning and compatibility

• Use warm water with a mild, silicone-safe cleanser, or a dedicated toy cleaner whose label lists silicone as compatible.
• Avoid solvent-based, petroleum-based and abrasive cleaners, which can dull or degrade a silicone surface over time.
• Do not boil or steam a piece unless its listing states that it is safe to do so; electronics are damaged by heat.
• Dry the surface fully before storage, and let a removable sleeve dry separately from the body.
• Store pieces apart from one another where surfaces could touch, since some soft plastics react with each other over time.

Lubricant compatibility

As a material note, water-based formulas are the safer match for silicone surfaces. Silicone-based formulas can soften or degrade a silicone surface with repeated contact, and oil-based formulas are difficult to remove from a non-porous but tacky surface. Whichever is used, clean the piece afterwards as the listing describes.

Waterproof ratings and what they mean

A rating is a description of water resistance, not an invitation to use a piece in water beyond what it states. An IPX4 item tolerates splashes during cleaning. An IPX6 item tolerates a rinse. An IPX7 item tolerates a short soak. Ratings apply to a sealed housing; a port cover left open or a damaged seal changes the picture, and water damage from use beyond the stated rating is not a manufacturing fault.

California Proposition 65

Whether a particular item requires a California Proposition 65 warning depends on its formulation and supply chain, and that status must be confirmed by the operator with suppliers before this store accepts live orders. Prop 65 details are set out on the Proposition 65 page on this site.

After-sales and reporting a reaction

If a surface becomes tacky, cracked or unusually difficult to clean, stop using the piece and contact support with the order number; it may be a warranty matter. If you notice skin irritation after using any product, stop using it and speak to a qualified healthcare professional. We describe materials and care, and we do not diagnose or advise on health matters.

Contact

Email [email protected] or call +1 212 555 0142. Both routes reach the same support desk, and messages are answered on business days.